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What is the Ombudsperson’s scope of action?

Sonae Ombudsperson provides Clients, Employees and Suppliers with an easily accessible form of contact, through which they can send compliments, suggestions, information requests and complaints, with the guarantee of an impartial and individualized response, where each contribution is recognized as an opportunity for continuous improvement of the service provided.
Ombudsperson Office
Since 1997, Sonae Ombudsperson is a privileged contact channel for Sonae and its companies with Clients, Employees and Suppliers, collecting compliments, suggestions, information requests and complaints.
Commitment
We are committed to replying quickly and effectively to requests addressed to us.
Communication
Sonae Ombudsperson complements each company’s own communication channels, and these must always be the first choice for sending requests.
The Ombudsman team has a well-defined mission and sphere of activity, therefore answers will be provided to all requests for information, suggestions, compliments or complaints, within the frame of their activity. The Ombudsman team will always be available to reply to requests by interlocutors who identify themselves during the process, present well-founded cases and are friendly in the interaction.